Welcome to The Orange Box!
This Return Policy applies to all products purchased through:
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund.
Only refunds are made, once the product has reached its destination and has been received by the buyer, no refunds are made for products that are in transit to be delivered or have not yet been delivered.
Shipping costs are not refundable. Our Refund Policy does not affect your statutory rights.
Purchases made on our website may be returned for a refund within 14 days from the date of delivery. Customers are responsible for the shipping costs and handling charges associated with shipping items back to us.
Please email support for return instructions.
CONDITIONS OF RETURN
- We will need to know your order number.
- Items must be in its original condition (unmarked, unaltered, and undamaged).
- Empty containers cannot be accepted for refund.
- All returns must be accompanied with your invoice as proof of purchase.
- Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods. Please package the product securely.
- Shipping return costs and handling charges are non-refundable.
- THE ORANGE BOX reserves the right to reject any returns which do not comply with our Refund Policy. Returns that do not fulfil our return policy may be shipped back to the client at their own cost.
ORDER CHANGES AND CANCELLATION
You can email Support@theorangeboxstore.com, to request a cancellation or make any changes to your order. We are only able to cancel or change your order if it is still currently processing. Unfortunately, THE ORANGE BOX cannot make any changes for orders that have already shipped.
DEFECTIVE OR DAMAGED PRODUCTS
We do our best and our best effort to prevent any damage to your goods during transit it is possible that problems may arise. We apologize for the inconvenience presented; our goal is always to provide the best service (Only in these cases the shipping cost will be refunded).
We only replace items if they are defective or damaged. If you need to exchange it for the same item or you need a refund, please send us an email at Support@theorangeboxstore.com, with your order number.
PROCESSING YOUR REFUND
Once your return has been received and accepted, please allow 7 to 10 business days for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your expense. If your return has been accepted, your refund will be issued and you will receive a return confirmation email. Your refund will be completed via the original payment method, with the amount of return shipping deducted from your refund.
Undeliverable packages that are returned to us will not automatically be re-shipped. If you would like to make any changes to the delivery address, you are responsible for any re-shipping fees.
All returns need to be made within 14 days after receiving the items. We suggest to check each product feature before making the purchase. Please note that the product must be shipped back to us at your own expense.
If you want to cancel your order, you must do so within 48 hours after placing the order. If the order has already been shipped (or 48 hours have passed), we won't be able to offer a cancelation.
You will be responsible for paying for your own shipping costs for returning your product. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise. We are not responsible for lost packages.