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Shipping Policy

Welcome to The Orange Box!

This Shipping Policy applies to all products purchased through:

https://theorangeboxstore.

(Hereinafter referred to as “THE ORANGE BOX”).

 

THE ORANGE BOX is committed to deliver the product in perfect condition at the address indicated by the customer in the checkout page.

In order to optimize delivery, we thank the customer for indicating an address in which the order can be delivered within normal business hours.

 

WORLDWIDE SHIPPING

We deliver to most places in the world. You shall cover delivery costs. Delivery prices are additional to the Product’s price and may vary depending on delivery location and/or sort of Products, and additional charges may be added to the order for remote or difficult to access locations that require special attention. Flat rate delivery charges are shown on our checkout page; however, we reserve the right to advise you of any additional delivery charges that apply to your specific delivery address.

For security reasons, Wonder Home will not send any order to post office boxes or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and its address.

 

ORDER PROCESSING TIMES

Orders will be sent within 1 - 5 days after purchase.

 

SHIPPING TIMES

We cannot guarantee delivery dates and accept no responsibility, apart from advising you of any known delay, for products that are delivered after the estimated delivery date. Flat rate delivery times are shown on the Site. It is only an average estimation, and some delivery can take longer, or alternatively be delivered much faster. All delivery estimates given at the time of placing and confirming order are subject to change. In any case, we will do our best to contact you and advise you of all changes. We try our best to make product delivery as simple as possible.

Approximate shipping times: 14 days.

 

Note: Order processing times and shipping times are different.

 

SHIPMENT TRACKING

THE ORANGE BOX provides the tracking numbers, between 3 - 5 days after the order is placed. Once your order has been sent, a notification will be sent to the email address you provided at checkout. It will contain a tracking number so you can track your order to your door.

 

CUSTOMS TAX

Please note that any extra costs related to import/customs tax are the responsibility of the buyer. Please check your own countries policy on importing goods, as we cannot provide this for you.

DELAYS

THE ORANGE BOX is not responsible for delays in shipping or delivery, due to natural or uncontrollable events. Additionally, THE ORANGE BOX is not responsible for delays related to the courier itself (such as customs clearance). Unfortunately, we do not have control over these delays. Transit time does not include Saturday, Sunday, or Holidays.

 

UNDELIVERED PACKAGES

If at the time of delivery, the customer is not at the delivery address or if it is not possible to deliver the package to any person in charge, it is possible that the buyer must pick up the package at the post office of the corresponding country.

 

WRONG DELIVERY ADDRESS

THE ORANGE BOX will not take charge, or make returns for lost or undelivered packages, for wrong shipping addresses, please be sure to provide correct and accurate shipping addresses, at the time of purchase.

 

SECURE DELIVERY ADDRESS

THE ORANGE BOX recommends customers provide a secure delivery address, for example your place of employment. We cannot deliver to PO box or parcel locker addresses. Orders to PO box or parcel locker addresses will be receiving an email to confirm a valid delivery address. THE ORANGE BOX is not responsible for lost/stolen parcels.

 

SHIPPING COMPLETED

Each delivery is considered made from the moment in which THE ORANGE BOX makes the product available to the buyer, which is materialized through the control system used by the courier company.

 

CONTACT INFORMATION

If you have any questions or if we can help with anything at all, please contact us:

 Support@theorangeboxstore.com

 

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